Item Name: Smart Washroom
Category: Facilities Management
Add By: admin
Date: 2020-07-14
Description:
Solution Introduction
Our Smart Washroomz solution is an end to end solution dedicated to soft services companies to digitize their daily operations.
Problem to Solve
Surveys showed that restrooms are consistently one of the top three areas of tenant complaints for facility managers, and they need real-time data and alerts to help them efficiently and effectively manage the restrooms for their customers.
Solution Diagram
Smart Things help you to transition from traditional washroom to a smart integrated experience. From qualification, IoT devices installation and dashboard design customised to your business needs we will take care of everything . This will help you to make the decisions you need to drive your desired level of washroom experience, and operational efficiency.
Features
Get a live view of your washroom environment by monitoring and analysing washroom conditions in real time like temperature, humidity, air quality, soap/tissue dispenser levels, customer satisfaction and more.
This real time data can be assessed with a historical overview to understand long-term usage patterns and predict how consumables are used within the washroom, for improved customer satisfaction and overall operational efficiency and ultimately a reduction in costs.
Benefits
* Enhanced customer satisfaction by reducing washroom related complaints;
* Reduced waste and increased sustainability;
* Optimised labour to focus on value-adding tasks;
* Decreased costs and expenses
* Empower your cleaners
* Decreased costs and expenses
Platform Features
Our solution provides a single interface, allowing for proactive monitoring of washroom conditions to reduce customer complaints and increase tenant satisfaction.
Devices Features
Footfall detector
Our People Counter Sensor helps you to optimize your operations by providing you with invaluable insights about the usage and trends of the washroom. It records the number of people moving in and out of a location at any point in time.
Features
Air quality sensor
Our Air Quality Sensor is capable of detecting multiple gas concentrations that add to the facility’s unpleasant odour. The information collected by the sensors can be used to alert the cleaning staff to take prompt action.
Features
Tablet
Customer Satisfaction
Listening to the actual users needs is imperative for delivering service quality that we aim for. We use customisable IP66 rated tablets which are conveniently mounted to capture users' feedback. It has a 5 point rating system where the customer can rate their level of satisfaction with the cleanliness level of the space.
Issue Identification
In a situation where customers are not satisfied with the cleanliness levels of the space, they can identify the exact reason behind their low rating. Multiple such feedbacks will be collected to send alerts to the cleaners and managers.
Audit Process
We believe in a clean, eco-friendly world. Eliminating the need of paper based audit and tracking, our digital audit panel provides an integrated system where managers can access past cleaning data and conduct random checks to identify if all needs are being met and customers are satisfied.
Audit Checklist
A digital checklist for cleaners to identify the feedback received by customers and alerts sent by sensors to do the needful.
